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We've found that biggest headache for operators isn't finding a machine—it's wondering if it'll still work after six months of constant use, so we put every Star Racing unit through a 72-hour continuous test run before shippng; basically, if it's going to fail, we'd rather catch it here than have you deal with it mid-season.
The platform itself handles over 500kg of load on a 3+1 axis system, and the Nebula Platform 3.0 software logs every motion command for batch consistency checks—you'll get a COA with each unit showing the calibration data from that test run, and we keep a copy on file for at least two years in case you need to retest later.
Three 43-inch monitors give you a 130° field of view, and the 1.9kw motor drives the motion with about 20ms latency, which is tighter than most commercial sims we've seen, but honestly, it's the 200+ game models and 80+ tracks that keep people coming back—most buyers go with the full game library even though it adds a couple hundred to the base price.
Customiaztion is available, but what that actually means varies—some clients want different paint, others ask for a modified seat frame for taller riders (usually adds 2-3 weeks to lead time), and we've done a few with custom game skins, though that requires sharing your artwork files upfront for approval.
Shipping these is straightforward enough—they're 650kg and come in a single crate, so you'll need a forklift on arrival, and we typically stock about 20 units or so for quick dispatch, but confirm lead time if you're ordering more than 5 at once because are scheduled monthly.
CE and ISO9001 are standerd, but the CCC certification is what actually matters for indoor amusement use in China and several Asian markets—if you're importing to Europe, check if your local inspector requires an additional CE-type examination report, as some do and our company can provide the test documents from our lab.
The platform is rated for over 500kg, so yes, it can easily handle two average adults plus the seat. No problem there.
They come pre-loaded on the Nebula Platform 3.0 system. You get access to all of them right out of the box, no extra purchases needed.
It holds CE, ISO9001, and CCC certifications, so you're covered for most international safety and quality standards. That should satisfy inspection requirements.
Custom orders usually take about 2-3 weeks extra. You can tweak the software UI, add your branding, or adjust the seat colors and decals to match your venue.
It runs on standard AC220V and draws 1.9kw, so a regular commercial power outlet should be fine. Just make sure you have a dedicated circuit for it to avoid tripping.
