We've been moving these units for quite a few years now, and the 24V lithium battery system is probably the biggest difference from what you might have used before—it's lighter than the lead-acid alternatives and doesn't have that annoying memory effect. The height range, from 930 to 1330mm, covers pretty much everything a patient would need, from getting in and out of bed to standing transfers for therapy. What it does is give you that smooth column-driven lift, and the soft start and stop means there's no jerking, which was a complaint we used to get with the old hydraulic models. You'll find it works well in hospitals and rehab centers, but honestly, it's the home care buyers who really appreciate how quiet it is at under 40 decibels.
But it won't work for every scenario—if you're doing heavy bariatric patients over 150kg, this isn't your chair, and I'd tell you straight up to look elsewhere. The base dimnesions sit at 704 by 784mm, which is stable enough for most application but can be tight in some narrow residential doorways, so measure your clearance first. Most buyers go with the standdard offering, but we do offer customization on larger orders—things like different upholstery colors or a slightly extended column if your facility has unusually high beds.

Now, as for trusting us, we send out a COA with every single unit, and that HPLC data on the column components is something we keep on file for three years if you ever need to trace it back. The ISO 13485 certification isn't just a piece of paper—we had an audit last quarter that took a full week, and they checked everything from our welding process to the battery management circuit. You'll get CE medical marking paperwork bundled in the shippng crate, usually with the TDS and SDS if you request them at order time.
Payment terms are pretty standard for this tier of equipment: typically 30% deposit and the balance against the Bill of Lading, but we've done letters of credit for first-time buyers if your procurement team prefers that route. Shipping form our warehose takes about 20 days or so, and we use sea freight for most bulk orders—air is possible but costs roughly triple, so only worth it if you're down to two units and need them tomorrow. The MOQ is usually 10 units for the customizations, but our company can do smaller trial orders of 5 if you just want to put one through your facility's validation process first.
One thing people don't always ask upfront: the base has a slightly different footprint than some competitors, and you'll notice the 704mm width means it fits standard door frames but doesn't leave much wiggle room around the edges—so if your corridors are tight, just be aware we aren't the slimmest option on the market. That's not a flaw, it's a trade-off for stability, because a narrower base would feel tippy at the full 150kg load.
MOQ for the MY Series is typically 50 units for standard models, but we can negotiate for custom orders. Customization options like adjusting the height range or load capacity are available for bulk orders—just share your specs and we'll confirm feasibility.
Lead time is around 25-30 working days for a standard 50-unit order after payment. Customized orders may take 5-10 extra days depending on the changes.
Yes, we include certified copies of CE Medical and ISO 13485 with every shipment for your documentation or regulatory needs. They're verified and up-to-date.
A full charge gives about 4-6 hours of continuous use depending on load and frequency. The chair has a soft-stop fail-safe, so it won't drop suddenly—just plug it in to recharge.
It's designed for dry indoor use in hospitals or home care settings, not high-humidity areas like bathrooms. For storage, keep it in a clean, dry place between 10-40°C to protect the electronics and column.