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They usually ask about MOQ first, and I’ll tell you right up front it’s 3000 pieces per design and per color — so if you want two different embossed patterns, that’s 6000 minimum total. We see a lot of hotel buyers start with the 3000-piece run for a test market or a single property, but the bigger chains often move to 10,000 or more because the per-unit price drops noticeably after 5000. Actually, we had one group skip the sample stage entirely on a 12,000-piece order and it worked fine for them, though I wouldn’t recommend that without a COA first.
Pretty much everyone wants to know about breakage and thermal shock before they commit. Fine bone china like this handles microwave use just fine — we’ve had customers run test batches through 2000 cycles with no issues — but the gold rim versions? Don’t put those in teh microwave, it’s not recommended by the factory. Dishwasher safe across the board, that much we’ve verified through third-party testing (SGS and FDA, both on file). One thing no one asks but they should: the embossing depth varies slightly by color. A dark pigment on a deep pattern can appear shallower than a white on the same tooling, so request a pre-production sample if your logo sits over it.
Most buyers go with the 14oz or 15oz for dinner plates and the 10oz for side dishes or dessert bowls, though we’ve shipped full 30-piece sets in 16oz for buffets where people load up heavy. We usually stock four standerd colors: white, ivory, black, and a light grey. Custom colors add lead time — about 20 days or so for Pantone matching, then the standard 60-90 days after deposit. Gold or platinum metallic rims are popular for higher-end outlets but, as I mentioned, you lose the microwave option, so think about your actual service scenario.
Another thing that catches people off guard is packaging. Brown box is cheapest and fine for shipping to a warehose, but if you’re distributing directly to outlets, the color box or display box is worth the extra few cents per set because of that it reduces handling damage. The MOQ stays the same regardless of packaging — 3000 per design and color. We can do mixed containers, so you’re not stuck with one style across the whole lot. The HS code is 6912001000 for customs. Also, the payment terms are pretty standard for this industry: 30 percent deposit upfront, the balance before the container ships, no net terms for first-time orders.
But honestly? Not everything is suited for high-twist casual dining or outdoor patio service — the bone china is technically durable but I’ve seen chip rates climb if the plates are stacked wet in high-speed washing line. It’s better for controlled environments like mid-level to upscale restaurants where staff handle the bussing. That’s a hard lesson a few first-time hotel buyers have learned the expensive way. Anyway, check the SDS if you’re applying custom decals because some inks aren’t dishwasher tolerant even though the base matrial is.
The MOQ is 3000 pieces per design and color, so for a 16-piece set that would mean 3000 sets if they're all the same color and design. If you need a custom color, that also counts as a separate MOQ.
Yes, we have FDA, LFGB, CE/EU, SGS, and PROP65 certifications on file. We can share the test reports for the specific glaze and material used in your order before production starts.
Lead time is 60 to 90 days after we receive the 30% deposit. The exact timing depends on the order size and whether you need custom colors or packaging, but we'll give you a confirmed schedule once we finalize the specs.
That's correct—any set with a gold rim is not microwave safe because the metallic trim can spark or damage the microwave. All other versions, including standard colors, are microwave safe.
We offer brown box, color box, display box, and gift box packaging. For hotels and restaurants, brown box or color box are the most common choices to keep costs down, but we can do custom packaging if you need something specific.
